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What's covered

Everything we do, and everything we don’t.

This page is the whole scope, written plainly. Nothing is held back for a sales call, and there is no asterisk anywhere on it. If something here is unclear, that is our fault — email us and we will fix the wording.

What’s covered, plan by plan

Two tables, because the home plans and the business plans genuinely cover different ground. Greg and Scam Check are on every single one of them.

For your home

Lookout One person

Who it covers

People covered
One person
Devices Computers, phones, tablets, TVs, and the smart things around them.
No limit

Getting hold of us

Questions to Greg Greg is our AI, and says so on every reply.
Unlimited, 24/7
Questions to a real person
Not covered
When a person answers Business hours, Monday to Friday.
Greg answers instantly

What we cover

Scam Check Identical at both tiers, including human escalation. Safety is never withheld to force an upgrade.
Covered
A personalized monthly briefing
Covered
Scam and seasonal alerts
Covered
Tool watch
Covered
AI voice-clone safe word setup
Covered
Free breach monitoring, set up with you
Covered
Annual digital safety checkup
Covered
New device setup guidance
Not covered
Account recovery
Not covered
Post-scam response
Not covered
Purchase advice before you buy
Not covered
Subscription cancellation help
Not covered

On a schedule

The Big Audit Month one — the payback moment.
Not covered
The Device Tune-Up Month seven, then every six months.
Not covered

The terms

Billing
Monthly only
Contract length
None
30-day money-back guarantee On your first purchase.
Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start.
Not covered
Sidekick Whole household

Who it covers

People covered
Your whole household
Devices Computers, phones, tablets, TVs, and the smart things around them.
No limit

Getting hold of us

Questions to Greg Greg is our AI, and says so on every reply.
Unlimited, 24/7
Questions to a real person
Unlimited
When a person answers Business hours, Monday to Friday.
Same business day

What we cover

Scam Check Identical at both tiers, including human escalation. Safety is never withheld to force an upgrade.
Covered
A personalized monthly briefing
Covered
Scam and seasonal alerts
Covered
Tool watch
Covered
AI voice-clone safe word setup
Covered
Free breach monitoring, set up with you
Covered
Annual digital safety checkup
Covered
New device setup guidance
Covered
Account recovery
Covered
Post-scam response
Covered
Purchase advice before you buy
Covered
Subscription cancellation help
Covered

On a schedule

The Big Audit Month one — the payback moment.
Covered
The Device Tune-Up Month seven, then every six months.
Covered

The terms

Billing
Monthly only
Contract length
None
30-day money-back guarantee On your first purchase.
Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start.
10% off
What is covered on each Tech Sidekick home plan
Plan Lookout One person Sidekick Whole household
Who it covers
People covered One person Your whole household
Devices Computers, phones, tablets, TVs, and the smart things around them. No limit No limit
Getting hold of us
Questions to Greg Greg is our AI, and says so on every reply. Unlimited, 24/7 Unlimited, 24/7
Questions to a real person Not covered Unlimited
When a person answers Business hours, Monday to Friday. Greg answers instantly Same business day
What we cover
Scam Check Identical at both tiers, including human escalation. Safety is never withheld to force an upgrade. Covered Covered
A personalized monthly briefing Covered Covered
Scam and seasonal alerts Covered Covered
Tool watch Covered Covered
AI voice-clone safe word setup Covered Covered
Free breach monitoring, set up with you Covered Covered
Annual digital safety checkup Covered Covered
New device setup guidance Not covered Covered
Account recovery Not covered Covered
Post-scam response Not covered Covered
Purchase advice before you buy Not covered Covered
Subscription cancellation help Not covered Covered
On a schedule
The Big Audit Month one — the payback moment. Not covered Covered
The Device Tune-Up Month seven, then every six months. Not covered Covered
The terms
Billing Monthly only Monthly only
Contract length None None
30-day money-back guarantee On your first purchase. Covered Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start. Not covered 10% off

For your business

On Call You + 2

Who it covers

People who can reach us This is how many people can reach out to us, not how big your business can be. Most owners start with just themselves. We will never refuse to help someone over a headcount — we help them, then mention what the plan covers.
You, plus 2 others
Additional people
$49/mo each
Named contacts
1
How you join
Self-serve

Getting hold of us

Questions to Greg
Unlimited, 24/7
Questions to a real person
Unlimited
When a person answers Business hours, Monday to Friday.
Same business day
After-hours emergency line You decide what counts as an emergency. 2-hour response, 7 days, 7am–10pm Mountain.
Not covered
Onboarding call
A 15-minute call
Semiannual review
Written; call on request
Strategy session
Not covered

Running in the background

Domain and SSL expiry Alerts at 60, 30 and 7 days.
Covered
Google Business Profile changes
Covered
Vendor price hikes and shutdowns
Covered
Breach alerts for your software
Covered
Fake invoice and fraud protocol
Covered

Advice, whenever you need it

Tech quote review
Covered
Software and vendor evaluation
Covered
Renewal review — stay or switch
Covered
Hardware purchase advice
Covered
“Is this cold email legit?”
Covered
How-to on any software
Covered
How to use AI for a task
Covered
Breach and incident guidance
Covered
Backup verification
Covered
Review response help
Covered

Guided, or done for you

New device setup
We guide you
Software setup, cleanup, migrations
We guide you
Account recovery
We guide you
New employee setup
We guide you
Employee offboarding
We guide you
Subscription cancellations
We guide you

Your website

Pages included
1 page
If you already have a site Either the build or the audit, not both.
Website audit instead
Hosting, SSL and maintenance
Covered
Domain Managed by us, and transferred to you free if you ever leave.
Covered
It becomes yours
Free after 12 months
Revision rounds on the build
3
Revisions after launch
1 per quarter
Delivered by
Month 3

Google and local presence

Profile maintained
Not covered
Monthly posts published
Not covered
Review responses
Help drafting
Photos updated
Not covered
Q&A monitored
Not covered
Local visibility report
Not covered

On a schedule

Business Audit Month one.
Covered
Systems Tune-Up Month seven, then every six months.
Covered
AI Opportunity Report
Quarterly
Old access audit
Not covered
“Your tech, documented”
Not covered

Intelligence and assets

Industry Intelligence Report
Not covered
AI Readiness Benchmark
Not covered
Tech SOP Kit
Not covered
New Hire Onboarding Kit
Not covered
Tech Budget Plan
Not covered
Prompt library for your work
Not covered

Strategy

Annual technology roadmap
Not covered
Build vs. buy analysis
Not covered
Vendor negotiation research Research only. We never place calls to your vendors on your behalf.
Not covered
System migration planning
Not covered
Expansion or second location planning
Not covered
Hire vs. outsource analysis
Not covered
Security posture review
Not covered
Owner-facing tech summary
Not covered

The terms

Billing
Monthly only
Contract length
None
30-day money-back guarantee On your first purchase.
Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start.
10% off
Right Hand You + 8

Who it covers

People who can reach us This is how many people can reach out to us, not how big your business can be. Most owners start with just themselves. We will never refuse to help someone over a headcount — we help them, then mention what the plan covers.
You, plus 8 others
Additional people
$49/mo each
Named contacts
1
How you join
Self-serve

Getting hold of us

Questions to Greg
Unlimited, 24/7
Questions to a real person
Unlimited
When a person answers Business hours, Monday to Friday.
Within 4 business hours
After-hours emergency line You decide what counts as an emergency. 2-hour response, 7 days, 7am–10pm Mountain.
Not covered
Onboarding call
A 20-minute call
Semiannual review
Written; call on request
Strategy session
30 minutes, twice a year

Running in the background

Domain and SSL expiry Alerts at 60, 30 and 7 days.
Covered
Google Business Profile changes
Covered
Vendor price hikes and shutdowns
Covered
Breach alerts for your software
Covered
Fake invoice and fraud protocol
Covered

Advice, whenever you need it

Tech quote review
Covered
Software and vendor evaluation
Covered
Renewal review — stay or switch
Covered
Hardware purchase advice
Covered
“Is this cold email legit?”
Covered
How-to on any software
Covered
How to use AI for a task
Covered
Breach and incident guidance
Covered
Backup verification
Covered
Review response help
Covered

Guided, or done for you

New device setup
We guide you
Software setup, cleanup, migrations
We guide you
Account recovery
We do it
New employee setup
We do it
Employee offboarding
We do it
Subscription cancellations
We do it

Your website

Pages included
3 pages
If you already have a site Either the build or the audit, not both.
Website audit instead
Hosting, SSL and maintenance
Covered
Domain Managed by us, and transferred to you free if you ever leave.
Covered
It becomes yours
Free after 12 months
Revision rounds on the build
5
Revisions after launch
3 per quarter
Delivered by
Month 3

Google and local presence

Profile maintained
Fully managed
Monthly posts published
Covered
Review responses
Drafted and posted
Photos updated
Quarterly
Q&A monitored
Covered
Local visibility report
Quarterly

On a schedule

Business Audit Month one.
Covered
Systems Tune-Up Month seven, then every six months.
Covered
AI Opportunity Report
Quarterly
Old access audit
Annual
“Your tech, documented”
Built and maintained

Intelligence and assets

Industry Intelligence Report
Twice a year
AI Readiness Benchmark
Annual
Tech SOP Kit
Built and maintained
New Hire Onboarding Kit
Built once, reusable
Tech Budget Plan
Not covered
Prompt library for your work
Not covered

Strategy

Annual technology roadmap
Not covered
Build vs. buy analysis
Not covered
Vendor negotiation research Research only. We never place calls to your vendors on your behalf.
Not covered
System migration planning
Not covered
Expansion or second location planning
Not covered
Hire vs. outsource analysis
Not covered
Security posture review
Not covered
Owner-facing tech summary
Not covered

The terms

Billing
Monthly only
Contract length
None
30-day money-back guarantee On your first purchase.
Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start.
15% off
In House You + 14

Who it covers

People who can reach us This is how many people can reach out to us, not how big your business can be. Most owners start with just themselves. We will never refuse to help someone over a headcount — we help them, then mention what the plan covers.
You, plus 14 others
Additional people
$49/mo each
Named contacts
2
How you join
Application only

Getting hold of us

Questions to Greg
Unlimited, 24/7
Questions to a real person
Unlimited
When a person answers Business hours, Monday to Friday.
Within 1 business hour
After-hours emergency line You decide what counts as an emergency. 2-hour response, 7 days, 7am–10pm Mountain.
Covered
Onboarding call
A 30-minute call
Semiannual review
Written; call on request
Strategy session
60 minutes, quarterly

Running in the background

Domain and SSL expiry Alerts at 60, 30 and 7 days.
Covered
Google Business Profile changes
Covered
Vendor price hikes and shutdowns
Covered
Breach alerts for your software
Covered
Fake invoice and fraud protocol
Covered

Advice, whenever you need it

Tech quote review
Covered
Software and vendor evaluation
Covered
Renewal review — stay or switch
Covered
Hardware purchase advice
Covered
“Is this cold email legit?”
Covered
How-to on any software
Covered
How to use AI for a task
Covered
Breach and incident guidance
Covered
Backup verification
Covered
Review response help
Covered

Guided, or done for you

New device setup
We do it
Software setup, cleanup, migrations
We do it
Account recovery
We do it
New employee setup
We do it
Employee offboarding
We do it
Subscription cancellations
We do it

Your website

Pages included
4–12 pages
If you already have a site Either the build or the audit, not both.
Website audit instead
Hosting, SSL and maintenance
Covered
Domain Managed by us, and transferred to you free if you ever leave.
Covered
It becomes yours
Free after 12 months
Revision rounds on the build
10
Revisions after launch
5 per quarter
Delivered by
Month 3

Google and local presence

Profile maintained
Fully managed
Monthly posts published
Covered
Review responses
Drafted and posted
Photos updated
Quarterly
Q&A monitored
Covered
Local visibility report
Monthly, with competitor tracking

On a schedule

Business Audit Month one.
Covered
Systems Tune-Up Month seven, then every six months.
Covered
AI Opportunity Report
Monthly
Old access audit
Annual
“Your tech, documented”
Built and maintained

Intelligence and assets

Industry Intelligence Report
Quarterly
AI Readiness Benchmark
Annual
Tech SOP Kit
Built and maintained
New Hire Onboarding Kit
Built once, reusable
Tech Budget Plan
Annual
Prompt library for your work
Refreshed quarterly

Strategy

Annual technology roadmap
Covered
Build vs. buy analysis
Unlimited
Vendor negotiation research Research only. We never place calls to your vendors on your behalf.
Covered
System migration planning
Covered
Expansion or second location planning
Covered
Hire vs. outsource analysis
Covered
Security posture review
Annual
Owner-facing tech summary
Quarterly

The terms

Billing
Monthly only
Contract length
None
30-day money-back guarantee On your first purchase.
Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start.
20% off
What is covered on each Tech Sidekick business plan
Plan On Call You + 2 Right Hand You + 8 In House You + 14
Who it covers
People who can reach us This is how many people can reach out to us, not how big your business can be. Most owners start with just themselves. We will never refuse to help someone over a headcount — we help them, then mention what the plan covers. You, plus 2 others You, plus 8 others You, plus 14 others
Additional people $49/mo each $49/mo each $49/mo each
Named contacts 1 1 2
How you join Self-serve Self-serve Application only
Getting hold of us
Questions to Greg Unlimited, 24/7 Unlimited, 24/7 Unlimited, 24/7
Questions to a real person Unlimited Unlimited Unlimited
When a person answers Business hours, Monday to Friday. Same business day Within 4 business hours Within 1 business hour
After-hours emergency line You decide what counts as an emergency. 2-hour response, 7 days, 7am–10pm Mountain. Not covered Not covered Covered
Onboarding call A 15-minute call A 20-minute call A 30-minute call
Semiannual review Written; call on request Written; call on request Written; call on request
Strategy session Not covered 30 minutes, twice a year 60 minutes, quarterly
Running in the background
Domain and SSL expiry Alerts at 60, 30 and 7 days. Covered Covered Covered
Google Business Profile changes Covered Covered Covered
Vendor price hikes and shutdowns Covered Covered Covered
Breach alerts for your software Covered Covered Covered
Fake invoice and fraud protocol Covered Covered Covered
Advice, whenever you need it
Tech quote review Covered Covered Covered
Software and vendor evaluation Covered Covered Covered
Renewal review — stay or switch Covered Covered Covered
Hardware purchase advice Covered Covered Covered
“Is this cold email legit?” Covered Covered Covered
How-to on any software Covered Covered Covered
How to use AI for a task Covered Covered Covered
Breach and incident guidance Covered Covered Covered
Backup verification Covered Covered Covered
Review response help Covered Covered Covered
Guided, or done for you
New device setup We guide you We guide you We do it
Software setup, cleanup, migrations We guide you We guide you We do it
Account recovery We guide you We do it We do it
New employee setup We guide you We do it We do it
Employee offboarding We guide you We do it We do it
Subscription cancellations We guide you We do it We do it
Your website
Pages included 1 page 3 pages 4–12 pages
If you already have a site Either the build or the audit, not both. Website audit instead Website audit instead Website audit instead
Hosting, SSL and maintenance Covered Covered Covered
Domain Managed by us, and transferred to you free if you ever leave. Covered Covered Covered
It becomes yours Free after 12 months Free after 12 months Free after 12 months
Revision rounds on the build 3 5 10
Revisions after launch 1 per quarter 3 per quarter 5 per quarter
Delivered by Month 3 Month 3 Month 3
Google and local presence
Profile maintained Not covered Fully managed Fully managed
Monthly posts published Not covered Covered Covered
Review responses Help drafting Drafted and posted Drafted and posted
Photos updated Not covered Quarterly Quarterly
Q&A monitored Not covered Covered Covered
Local visibility report Not covered Quarterly Monthly, with competitor tracking
On a schedule
Business Audit Month one. Covered Covered Covered
Systems Tune-Up Month seven, then every six months. Covered Covered Covered
AI Opportunity Report Quarterly Quarterly Monthly
Old access audit Not covered Annual Annual
“Your tech, documented” Not covered Built and maintained Built and maintained
Intelligence and assets
Industry Intelligence Report Not covered Twice a year Quarterly
AI Readiness Benchmark Not covered Annual Annual
Tech SOP Kit Not covered Built and maintained Built and maintained
New Hire Onboarding Kit Not covered Built once, reusable Built once, reusable
Tech Budget Plan Not covered Not covered Annual
Prompt library for your work Not covered Not covered Refreshed quarterly
Strategy
Annual technology roadmap Not covered Not covered Covered
Build vs. buy analysis Not covered Not covered Unlimited
Vendor negotiation research Research only. We never place calls to your vendors on your behalf. Not covered Not covered Covered
System migration planning Not covered Not covered Covered
Expansion or second location planning Not covered Not covered Covered
Hire vs. outsource analysis Not covered Not covered Covered
Security posture review Not covered Not covered Annual
Owner-facing tech summary Not covered Not covered Quarterly
The terms
Billing Monthly only Monthly only Monthly only
Contract length None None None
30-day money-back guarantee On your first purchase. Covered Covered Covered
Discount on work outside the plan Sidekick Time is $175 an hour, always quoted before we start. 10% off 15% off 20% off

The kinds of things people actually send us

The everyday stuff

The things that ruin an afternoon.

  • The Wi-Fi is slow in one room
  • The printer will not print
  • Email stopped arriving on the phone but works on the laptop
  • A pop-up says the computer is infected
  • The password to something important is gone
  • The TV lost the app you actually watch
  • The computer takes four minutes to start

New things, old things

Setting up, moving over, letting go.

  • A new phone that needs everything moved across
  • A new laptop set up the way you actually work
  • An old device wiped clean before you sell or donate it
  • A router or a doorbell that came with no instructions worth reading
  • Whether the thing is worth repairing, or worth buying at all
  • Getting back into an account you have been locked out of

Money and safety

The part people are quietest about.

  • Is this text from my bank real?
  • Someone called and said they were from Microsoft
  • A charge on the card nobody recognizes
  • What am I paying for every month, and what can go
  • A safe word, so a cloned voice on the phone cannot fool your family
  • What to do in the first hour after something goes wrong

Running a business

On Call, Right Hand and In House.

  • Somebody quoted you $4,000 — is that fair?
  • Is this piece of software worth what they are charging?
  • Our renewal is up. Do we stay or switch?
  • A new hire set up before their first morning
  • An account shut off the day someone leaves
  • Is this cold email legitimate?
  • What to do in the first hour of a breach
  • Everyone says use AI — nobody says how, for a business our size

Illustrative, not exhaustive. If it plugs in, has a login, or is asking you for money, send it — the worst case is we tell you it is not ours and point you at who to ask.

What’s not covered

Said plainly, because finding out at the wrong moment is worse than reading it now. We cover our time and our answers — not your hardware.

  • Hardware repair
  • In-person work — everything is remote
  • Calls to your vendors on your behalf
  • Custom software
  • Bookkeeping, legal, or tax advice
  • Recovering accounts we were never given access to
  • Data recovery from a failed drive
  • Anything illegal

We never mark up hardware. If you need a new router, you buy the router. We will tell you which one and why, and we do not take a cut, because we do not sell it. The same goes for anything with its own bill — your internet, your software, your cloud storage. We help you run it, we do not resell it.

Unlimited means unlimited questions, not unlimited hours. If you ask for something outside these lists and it will take more than roughly 30 minutes of hands-on work, we quote it before we start and you decide. That is Sidekick Time at $175 an hour, less your plan’s discount. You will never see a bill you did not agree to first. This does not apply to anything your plan already includes — work we have promised is delivered as promised, however long it takes.

We publish response times, not completion times. We tell you how fast you will hear back, and we hold ourselves to it. We will not promise how long a fix takes, because that is frequently not ours to control — and a deadline we cannot keep is worth less to you than an honest answer about where things stand.

We will tell you when we are not the right fit. If a job genuinely needs somebody local, or a specialist, we say so and help you work out who to call. That is commitment four, and it costs us money on purpose.

How Scam Check works, and who Greg is

Forward anything that looks off — a text, an email, a voicemail, a screenshot — and you get an answer back within seconds. It is on every plan, including the $29 one, and there is no limit on it. Safety is never held back to push you toward a bigger plan.

01

Greg answers, and he says he is AI every time

Greg is our AI layer. He answers questions around the clock, runs Scam Check, and helps write your monthly briefing — and every reply he sends is labelled as AI. Not in a footnote. On the answer itself, every single time.

02

Money, passwords, urgency and account access go to a person

If what you send mentions a payment, a credential, a deadline designed to rush you, or getting into an account, it is routed to a human being — regardless of which plan you are on. There is no tier where that is not true.

03

It will never tell you something is safe

The most it will ever say is that we found nothing suspicious. That is not the same as safe, and we will not pretend it is. Never act on anything involving money or passwords on the strength of a Scam Check answer alone.

We never ask for your passwords, and we never take over your screen

Not once, on any plan. If you send us a password anyway, we delete it, tell you that we deleted it, and ask you to change it. There are exactly three ways we ever touch anything of yours:

  1. 01 Your stuff, your hands. We never take control of your computer or your accounts. No remote-control tools, ever. We guide, you drive — including on a call where you share your screen and do every click yourself.
  2. 02 Your stuff, delegated. Where a service supports it properly — a Google Business Profile manager role, an OAuth grant, DNS delegation — you add us, and you can remove us in one click. We keep a written record of every grant. A shared login is never a form of delegation.
  3. 03 Our stuff, run for you. Anything we build and run for you, like a website we host, uses our own logins and our own custody. You never hold those. It transfers to you at month twelve, at buyout, or the day you leave.

Three things we will not take, whatever you offer:

  • Banking or payment processor logins
  • Anything containing health information
  • Any account you could not afford to have compromised

Questions people actually ask

Who is Greg?

Greg is our AI layer. He answers questions around the clock on every plan, he runs Scam Check, and he helps write your monthly briefing. He is labelled as AI on every single reply. You will never have to guess whether you are talking to a person.

Four things are always a person, on every plan: anything to do with money, anything involving a password or getting into an account, anything urgent, and anyone who is upset. Those never get an automated answer. Greg hands them straight over.

On Lookout, Greg is who you talk to — that is what makes it $29. From Sidekick up, a real person answers too, and the two work together.

What actually happens when I send a message?

You text or email, in whatever words make sense to you. Screenshots and blurry photos of an error message are genuinely fine. Greg answers straight away, whatever the hour.

If it needs a person, it goes to one, and the clock on your plan starts from the moment your message arrived. If it needs access to one of your accounts, we ask first every time, and you can take that access away in one click whenever you like.

How is Scam Check different from just asking you?

Forward anything that looks off — a text, an email, a voicemail, a screenshot — and you get an answer back within seconds. It is on every plan, including Lookout, and there is no limit on it.

He will never tell you something is safe. The most he will say is that nothing suspicious was found. That is not the same as safe, and we will not pretend it is. Never act on anything involving money or passwords on the strength of a Scam Check answer alone.

Anything involving money, credentials, urgency or account access goes to a person — on every plan, no exceptions. Safety is never held back to push you toward a bigger plan.

Do you need my passwords, or remote access to my computer?

No to both, and neither is a maybe. We never ask for a password, and if you send one we delete it, tell you we deleted it, and ask you to change it. We use no remote-control tools, ever — we do not take over your screen.

There are three ways we work. Your own accounts stay in your hands: we walk you through it, you do the clicking, including on a call where you share your screen. Where a service supports proper delegated access — a Google Business Profile manager role, for instance — you add us and you can remove us in one click. And anything we build and run for you, like a website we host, is ours to hold and yours to take whenever you want it.

Three things we will not take, whatever you offer: banking or payment logins, anything with health information in it, and any account you could not afford to have compromised.

How fast do you answer, and what about weekends?

Greg answers instantly, on every plan, at any hour. For a person: Sidekick and On Call get the same business day, Right Hand gets 4 business hours, and In House gets 1 business hour.

Those are business hours, Monday to Friday. Something sent on a Saturday gets an answer from Greg immediately, and the human clock starts Monday morning.

In House is the one plan with an after-hours line, and you decide what counts as an emergency. Say so and a person is on it within two hours, seven days a week, between 7am and 10pm Mountain. A message at 2am gets Greg straight away and a person from 7am.

What is not covered?

Hardware. What you are covered for is our time and our answers — not the equipment itself. If you need a new router, you buy the router. We will tell you which one and why, and we will not mark it up, because we do not sell it.

We do not do in-person visits, hardware repair, data recovery from a failed drive, custom software, or bookkeeping, legal and tax advice. We also do not call your vendors on your behalf — we will research it and tell you exactly what to say, but the call is yours to make.

And "unlimited" means unlimited questions, not unlimited hours. If you ask for something outside the lists and it will take more than about 30 minutes of hands-on work, we quote it before we start. That is Sidekick Time at $175 an hour, less your plan's discount. This does not apply to anything your plan already includes — work we have promised is delivered as promised, however long it takes.

What if I change my mind?

There is a 30-day money-back guarantee on every plan. If the first month is not what you expected, tell us and we will refund what you paid. It applies to your first purchase.

After that, cancel whenever you like. No contract, no retention call, nobody asking why. Your membership runs to the end of the month you have already paid for.

I am not sure which plan is right.

For your home: Lookout if you mostly want something watching and an answer at any hour, Sidekick if you want a person. Sidekick covers everyone under one roof and includes the audits.

For a business: start with On Call. Right Hand is for when you want things done rather than explained, and In House is for teams that would otherwise be hiring.

You can move between plans whenever you like. Upgrades take effect straight away and are prorated; downgrades start on your next billing date. If we think you are on the wrong plan, we will tell you — including when the answer is a cheaper one.

What if I hardly use it one month?

Then you had a quiet month, and that is what the flat fee is for. You will still get your briefing, and the monitoring runs whether anything happens or not.

We are not going to invent work to justify the invoice, and we are not going to email you asking whether you are getting value. If it stops being worth it, cancel. There is nothing to phone about.

Still not sure it is for you?

Then start on the cheapest plan and see. There is a 30-day money-back guarantee, no contract, and cancelling takes nothing more than saying so — nobody on the other end trying to talk you out of it.

See the home plans — from $29 a month